Infantis28 Account and Data Deletion

Delete inside Infantis28

1. Open Infantis28 and sign in.
2. Open your profile or account settings.
3. Select the account-management or deletion option.
4. Review the explanation and confirm the request.

Request deletion outside the app

Request Account Deletion

Send the request from the email address associated with the account when possible. Include “Infantis28 account deletion request” in the subject. Do not send newborn health details by email. We may request limited information needed to verify that you control the account.

What deletion covers

After verification, we delete or irreversibly de-identify the account and associated caregiver and newborn information from active systems, subject to information that must be retained for legal, security or fraud-prevention reasons. Account deactivation or suspension is not treated as deletion.

Backups and de-identified information

Residual encrypted copies may remain temporarily in routine backups until those backups cycle out. Aggregated or de-identified information that can no longer reasonably identify a caregiver or child may be retained. We do not attempt to re-identify it.

Institutional programmes

If your account was created through a ministry, clinic, NGO, employer, research institution or another programme, that organisation may have separate legal retention responsibilities. We will explain any applicable limitation and coordinate with the relevant organisation where required.

Questions

Contact support@infantis28.org. Do not use this address for medical emergencies.